Arclyft

Refund Policy

When Arclyft subscription payments are refunded, and how to ask for one.

Last updated: 5 Oct 2026Jurisdiction: South Africa
01

Overview

Arclyft is a monthly or yearly subscription to an online service. Every account starts with a 14-day free trial with no card needed, so you can try the app before you pay anything. Payments are taken by PayFast, monthly or yearly in advance, in South African rand.

02

When we refund you

We'll refund a payment in full if:

  • You were charged more than once for the same billing period
  • You were charged after you had already cancelled your subscription
  • You were charged the wrong amount for your plan
  • Arclyft was unavailable for a significant part of a billing period because of a fault on our side
03

When we don't refund

Outside the cases above, subscription payments aren't refunded. This includes:

  • The rest of a month or year after you cancel. You keep full access until the period you paid for ends
  • Months where you didn't log in or use the app, including on yearly billing

This doesn't affect any rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.

04

Changing plans

You never lose time you've already paid for when you change plans:

  • Moving to a higher plan, or from monthly to yearly billing, starts straight away. The part of your current month or year you haven't used yet is taken off your first payment on the new plan
  • Moving to a lower plan, or from yearly to monthly billing, starts when the month or year you've paid for ends. You keep your current plan until then, and nothing is charged when you make the change

Settings shows exactly what you'll pay, and when, before you confirm. If a plan change doesn't work out the way it was shown, email us and we'll put it right.

05

How to ask for a refund

Email support@arclyft.co.za within 30 days of the payment, with the email address on your Arclyft account, the date and amount of the payment, and why you're asking for a refund. You can also use Help & support inside the app. We'll reply within 5 business days.

06

How refunds are paid

Approved refunds go back to the payment method you used, through PayFast. We process them within 7 business days of approving them. After that, how long the money takes to show in your account depends on your bank or card provider.