Terms of Service

01

Acceptance of these terms

These Terms of Service ("Terms") are an agreement between you — or the business you represent — and Arclyft ("Arclyft", "we", "us"). By creating an account or using the Arclyft app, you agree to these Terms. If you're accepting on behalf of a business, you confirm you have the authority to bind that business.

How we collect and handle personal information is covered separately in our Privacy Policy, which forms part of this agreement.

02

The service

Arclyft is a business management app for tradespeople — electricians, plumbers, builders, HVAC and painting businesses — covering client records, job scheduling, quotes and invoices, WhatsApp sending, and subscription billing. We may add, change, or remove features over time as the product develops; we'll try to give reasonable notice before removing something you rely on.

03

Accounts & eligibility

• You must be at least 18 and legally able to enter a contract to open an account
• You're responsible for keeping your password secure and for all activity under your account
• The account owner can invite employees and accountants with limited access — you're responsible for what they do under those roles
• Tell us immediately if you suspect unauthorised access to your account

04

Subscriptions, trial & billing

New accounts get a 14-day free trial with full access — no card required to start. After the trial, continued access requires an active paid subscription on one of our published plans.

• Subscriptions bill monthly or yearly in advance via PayFast, in South African Rand, depending on the billing period you choose
• You can cancel at any time from Settings — no contract, no cancellation fee
• Changing plans never costs you time you've already paid for: upgrades start straight away with credit for the unused time, and downgrades start when your paid period ends (see our Refund Policy)
• Cancelling stops future billing; you keep your plan until the end of the month or year you've paid for, and that payment isn't refunded
• If a payment fails, we give you a short grace period to fix it before access is paused — we'll email you when that happens
• We may change our prices; if we do, we'll give existing subscribers notice before it applies to them

Payment card and banking details are handled directly by PayFast — Arclyft never receives or stores your card number.

Our Refund Policy, Cancellation Policy and Delivery Policy form part of these Terms.

05

Your content & responsibilities

You own the client, job, quote, and invoice data you put into Arclyft. You're responsible for:

• Having a lawful basis to hold and process your own clients' personal information
• The accuracy of prices, amounts and figures on quotes and invoices you generate, including making sure any VAT you charge is already included in the prices you enter — Arclyft doesn't add VAT on top
• Whatever you send to clients via WhatsApp or email through the app
• Your own compliance with tax, consumer protection, and industry-specific regulations that apply to your trade

We grant you a licence to use Arclyft to run your business; you grant us a licence to store and process your content solely to provide the service to you.

06

Acceptable use

You agree not to:

• Use Arclyft for anything unlawful, fraudulent, or to send unsolicited bulk messages
• Try to bypass plan limits, billing, or access controls, or interfere with the service's normal operation
• Attempt to access another account, business, or client's data you're not authorised to see
• Reverse-engineer, scrape, or resell the app or its underlying code
• Upload content that's illegal, harassing, or infringes someone else's rights

07

Third-party services

Arclyft relies on third-party providers to work: PayFast for payments, Twilio for WhatsApp messaging, Resend for email delivery, and Supabase and Vercel for hosting. Your use of features built on these providers is also subject to their own terms. We're not responsible for outages or issues originating from a third-party provider that are outside our control.

WhatsApp messages you send through Arclyft go through your own WhatsApp on your device, or — for automated messages on eligible plans — through our Twilio integration, subject to WhatsApp's own policies on business messaging.

08

Intellectual property

Arclyft, its name, logo, and the underlying software are our property. Nothing in these Terms transfers any of that to you — you get a licence to use the app, not ownership of it. Feedback or feature suggestions you send us can be used freely without any obligation to you.

09

Availability & disclaimers

We aim to keep Arclyft available and reliable, but we don't guarantee uninterrupted or error-free operation — the service may be unavailable during maintenance, upgrades, or issues outside our control. Arclyft is provided "as is", without warranties of any kind beyond what South African law requires and cannot be excluded.

10

Limitation of liability

To the maximum extent the law allows, Arclyft isn't liable for indirect, incidental, or consequential losses — including lost profits, lost business, or lost data — arising from your use of the app. Our total liability for any claim related to Arclyft is limited to the amount you paid us in the 3 months before the claim arose. Nothing in these Terms limits liability that can't be limited under South African law, including for fraud or gross negligence.

11

Termination

You can close your account at any time. We may suspend or terminate an account that breaches these Terms, doesn't pay for an active subscription past the grace period, or poses a security risk to Arclyft or other users. Where reasonably possible, we'll give notice first. You can export your data as PDF or CSV before closing your account.

12

Governing law

These Terms are governed by the laws of South Africa, and any dispute arising from them falls under the jurisdiction of the South African courts.

13

Changes to these terms

We'll update the date at the top of this page whenever these Terms change, and let account owners know of any material change by email before it takes effect. Continuing to use Arclyft after a change takes effect means you accept the updated Terms.

14

Contact

Questions about these Terms can be sent to support@arclyft.co.za.