Cancellation Policy

No contract, no cancellation fee

Arclyft subscriptions are billed monthly or yearly. There's no fee for cancelling, and cancelling stops the next payment, whichever billing period you're on.

How to cancel

The account owner can cancel at any time:

• In the app, go to Settings and choose Cancel subscription
• Or email support@arclyft.co.za from the email address on your account, and we'll cancel it for you

If you're still on your free trial, you don't need to cancel. You haven't been charged, and nothing is billed unless you choose a plan.

What happens when you cancel

• Your PayFast subscription is stopped straight away, so you won't be charged again
• You keep your plan, with full access, until the end of the month or year you've already paid for. Settings shows the date it ends
• After that date, your account is paused
• Because you keep access for the period you paid for, that payment isn't refunded, except in the cases listed in our Refund Policy
• Your clients, jobs, quotes and invoices are kept, not deleted. Choose a plan again at any time to pick up where you left off

Deleting your account

If you want your account and data deleted rather than paused, email support@arclyft.co.za. Download any PDFs or CSV exports you want to keep first. How we handle your data after that is covered in our Privacy Policy.

If we end your subscription

We may suspend or close an account that breaks our Terms & Conditions, or that hasn't paid after the grace period for a failed payment. Where we reasonably can, we'll warn you by email first.